Returns & Refunds

We assure that all our products go through multiple levels of quality inspections before it gets shipped out.

However, should your item be delivered with a manufacturing fault, we will replace or refund it within 30 days, with the following conditions :

• You must request a replacement or refund by sending an email to info@galaxyprojectornz.com within days of accepting delivery of the product.
• Title your email as such: <Replacement/Refund Request for (#Order Number)>
• Clearly state in your email: Your full name used for the order, name of item(s), clear close up photo(s) of the issue and description of the issue.
• Should the remote control be faulty, do note that refunds will not be issued, instead, a replacement remote will be given.
• We do not accept replacements/refunds, expect for manufacturing faults of the Galaxy Projector itself.
• Manufacturing faults DO NOT include: Damaged packaging, marked, dented or deemed "defected", or general wear and tear. We are not responsible for cosmetic damages caused during the shipping process.
• To be eligible for a replacement/refund, a video showing of the manufacturing fault is required. Item must be unused and in the same condition that you received it. It must also be in the original packaging.
• For refunds, you may be required to return the product. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

ORDER CANCELLATIONS
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
A $10 inconvenience fee will be charged for all order cancellations. 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CONTACT US

You can always contact us for any return question at info@galaxyprojectornz.com